Terms of service

The agreement

These terms are between The Good AI Labs ("we") and the business that signs up for Engage ("you"). By creating an account you accept them for your business.

What Engage does

Engage answers calls and chats for your business, quotes from the price list and rules you publish, records requests for quotation (RFQs), can call your suppliers for offers within limits you set, and sends price alerts that buyers ask for.

Your price list and your decisions

• You are responsible for the prices, rules and product information you publish. The agent quotes from them as they are.
• An RFQ is a buyer's request, not a confirmed sale. Check it before you accept an order.
• Supplier offers collected by the agent are information for you. The agent never accepts them on your behalf.
• The agent can mishear or misunderstand. Read-backs and confirmations reduce this but do not remove it.

Calls, recordings and messages

• You must follow the laws that apply to your calls and messages, including rules on recording consent, telemarketing, do-not-disturb lists and sender registration.
• If you turn recording on, callers hear a recording notice. You must not remove it.
• Use supplier calls and price alerts only for people who expect to hear from your business.

Credits and billing

• Engage is paid with prepaid credits at the rates on the pricing page. Usage is deducted as it happens.
• We may change rates. New rates apply to usage after we post them and tell you by email.
• When your balance reaches zero, the agent stops taking new calls and chats until you top up.
• Refund terms for unused credit are being finalised. Until then, write to support and we will handle requests case by case.

Phone numbers

Numbers you buy from Engage are rented on your behalf and paid monthly from credits. If they go unpaid we may release them. If you forward your own number to Engage, it stays yours.

Acceptable use

Don't use Engage for spam, robocalls to people who haven't agreed to hear from you, fraud, harassment, impersonation, or anything unlawful. We may suspend accounts that do.

Availability and liability

We work to keep Engage running but don't promise it will always be available or error-free. To the extent the law allows, our total liability for any claim is limited to what you paid us in the three months before it, and we are not liable for lost profits or indirect losses.

Ending the agreement

You can close your account at any time. We may end or suspend the service for a breach of these terms, or with notice for any other reason.

Governing law

To be confirmed before these terms take effect.